Refunds and returns

We sell fresh eggs and we hand them to you in person. That is why our policy is not the one you would expect from a shop that sells objects: nothing has to be sent back, but if something is wrong we put it right straight away.

Check your order when you collect it

We hand the eggs to you in person, at the delivery point or at your door. Open the packs and look at them there, in front of us: that is the moment when we can both see what condition they were in when you took them.

If a pack is not right, you choose: we replace it on the spot if we have a spare with us, otherwise on the following weekly run; or we refund that part of your order.

After that the eggs travel with you, and what happens from then on is something we cannot check. That is why the check on the spot matters: it takes you thirty seconds, and it saves you from having to describe something neither of us can verify any more.

If you cannot come to the delivery point

Let us know before the delivery day, by writing to info@ailov.it: we will move your order to the following run, at no cost.

If you do not turn up and have not told us, the product is not kept and is not delivered later: this is fresh food, handed over in person, and the amount is not refunded. In particular cases write to us: we look at them one by one.

If we miss the run

If we do not deliver on the expected day — bad weather, something on our side, the base closed — you can choose between the following run and a full refund.

If we bring you the wrong pack

If the pack delivered is not the one you ordered, tell the person delivering or write to us: we will sort it out, at no cost to you.

How refunds are paid

To the same payment method you used for the order. The refund is issued within 48 hours of our agreeing it; how long it then takes to reach you depends on PayPal or on your bank. Nothing is withheld.

The right of withdrawal

The fourteen-day right to change your mind, which applies to distance purchases, does not apply to fresh food, which deteriorates rapidly: Article 59 of the Italian Consumer Code excludes it. This takes nothing away from what is written above: if the product is not as it should be, we answer for it.

Anything else

Write to info@ailov.it, or call 095 7896258 or 353 3160652.